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Hotline and Info-Point in the Service Center Studium

Advice for students and prospective students

The Hotline and the Info-Point at the Service Center Studium are your first point of contact for any questions about your studies. We’ll provide direct, straightforward support and will forward any more complex questions to the relevant department.

Zoom consultation hours – Info-Point

When:
Wed: 1:00 pm – 3:00 pm
Thu: 3:00 pm – 5:00 pm

Today’s Zoom consultation hour on Wednesday, 4 March 2026, has been cancelled.

Your contact for initial questions, when you can’t visit us in person. For more in-depth support you can also request an appointment for an individual advising session.

Use the following link to dial into the Info-Point’s Zoom consultation hour at the times listed above:
https://uni-freiburg.zoom-x.de/j/64377494079?pwd=T2VZRFhjTXd5SW1qeE1ZMnUxVHJrdz09

Please note that you will first be placed in a waiting room. As soon as a staff member is available, you will be connected to the Zoom consultation hour.

Service Center Studium

For initial enquiries, please contact:
Info-Point and Hotline

16.3.26: Due to an internal event, the Info-Point, the UniCard-Office, and the phone hotline will be closed today. We appreciate your understanding and apologize for the last-minute closure. We’ll be happy to assist you again tomorrow!

Hotline

The Hotline is staffed by trained student employees who answer telephone calls and email enquiries or forward them to the relevant department.

Info-Point

The Info-Point is located on the ground floor of the Service Center Studium and is the first point of contact for prospective and current students who have questions about their studies. We can help you with your concerns and tell you whom to contact with any further questions.